Contact & Support

💬 Customer Support

Hours: Monday – Friday, 8:00 AM – 6:00 PM CT

Target Response Time: Within 4 business hours for standard inquiries, 1 hour for critical issues.

Escalation Path: If your issue is not resolved within one business day, request escalation to a Senior Support Engineer. Escalations are reviewed by the operations lead within 4 hours.

📧 General Inquiries

Email: info@a2jsuites.com

For partnership opportunities, media inquiries, demo requests, or general questions about A2J Suites.

Demo Scheduling: Email info@a2jsuites.com with your organization name, size, and preferred time. A product specialist will follow up within 1 business day.

🚨 Abuse Reporting

Email: abuse@a2jsuites.com

If you have received an unwanted message from A2J Suites, or believe the Platform is being used for spam, phishing, or other prohibited purposes, please report it immediately.

What to Include: Full email headers, the message content, and the date/time received.

Response Commitment: All abuse reports are acknowledged within 24 hours and investigated within 3 business days.

🔐 Security & Vulnerability Reporting

Email: security@a2jsuites.com

We welcome responsible disclosure from the security community. If you've discovered a vulnerability in A2J Suites, please contact us.

Responsible Disclosure Process:

Submit your findings to security@a2jsuites.com.
We will acknowledge receipt within 48 hours.
Our team will assess severity within 5 business days.
We will keep you informed of remediation progress.
We do not pursue legal action against good-faith researchers.

🛡️ Privacy & Data Requests

Email: privacy@a2jsuites.com

For GDPR and CCPA requests (access, rectification, erasure, portability, or objection), contact our Privacy Officer.

Response Time: Within 30 days for GDPR requests; within 45 days for CCPA requests.

⚖️ Legal Department

Email: legal@a2jsuites.com

For legal notices, subpoenas, regulatory inquiries, or contractual matters.